Customer Service Training
Learn essential skills to deliver exceptional customer service, handle complaints, and build lasting relationships. Ideal for front-line staff and managers.
About this course
Details
Skills you'll gain with course
In this course, you will learn the essential skills and strategies for delivering excellent customer service across multiple channels. You will build a strong foundation in customer service principles and develop the confidence to handle a wide range of customer interactions.
Define the core principles of customer service and their importance in building customer loyalty.
Cultivate a positive, customer-focused attitude that enhances every interaction.
Identify and address diverse customer needs effectively to ensure satisfaction.
Apply strategies to generate repeat business and encourage customer retention.
Deliver professional and welcoming customer service in face-to-face settings.
Provide clear, courteous, and efficient customer service over the phone.
Master best practices for providing electronic customer service via email, chat, and digital platforms.
Recover challenging customer situations with confidence and turn negative experiences into positive ones.
Recognize when to escalate issues and how to do so appropriately for better resolution.
Materials Included
Students enrolled in the Customer Service Training course will receive the following materials and resources:
Module: Introduction to Customer Service — Lesson: Introduction to Customer Service
Module: Establishing Your Attitude — Lesson: Establishing Your Attitude
Module: Identifying and Addressing Customer Needs — Lesson: Identifying and Addressing Customer Needs
Module: Generating Return Business — Lesson: Generating Return Business
Module: In-Person Customer Service — Lesson: In-Person Customer Service
Module: Giving Customer Service over the Phone — Lesson: Giving Customer Service over the Phone
Module: Providing Electronic Customer Service — Lesson: Providing Electronic Customer Service
Module: Recovering Difficult Customers — Lesson: Recovering Difficult Customers
Module: Understanding When to Escalate — Lesson: Understanding When to Escalate
Topics Covered
Earn a certificate of Completion
- Validate your achievement — Each completed course earns you an official certificate, providing tangible proof of your newly acquired expertise.
- Build a collection — Progress through multiple courses to develop a robust collection of credentials that reflect your growing skill set.
- Share with your network — Seamlessly add your certificates into your professional networks and LinkedIn profile, helping you stand out in your field.
